With an organisation-wide, global change programme starting imminently, the client tasked LeaderSpace with enabling their line managers to lead their teams through the process. We created a 2-day Leading Change Masterclass that could be delivered by their internal Learning and Development professionals across the world.
The challenge our client was facing
The organisation needed to equip line managers for an imminent global shift to a new target operating model, and to build their ability to lead a team through change more generally. They wanted no new theoretical content: instead, real live change issues would turn managers’ existing knowledge of change management into practical skill. And all of it had to be deliverable globally by internal facilitators.
How we approached it
To draw out stakeholders’ implicit expectations, as well as the ones they initially volunteered, we established a group ‘war room’ and held one-on-one interviews. We then formed a small design team – one LeaderSpace consultant and two of the client’s own Learning and Change Management professionals. This team reviewed all of the client’s existing leadership and change management training, built materials that worked with participants’ varying prior knowledge without duplicating what they had already had, and prepared a storyboard for sign-off by key stakeholders.
After a global dry run with key internal stakeholders, and feedback from them and LeaderSpace, the internal team showcased the course at the annual global HR conference, where they gained approval to launch in Jakarta the following quarter.
“Our Global HR and Learning Team gave the programme a resounding endorsement, praising its simplicity, relevance and level of challenge. The participants themselves found the programme very powerful: immediate, highly refreshing, thought provoking and practical. They also appreciated the down-to-earth way it helped them examine the complexities of their working environments.”
The impact we had
The two-day Masterclass we helped the client create was described as ‘a refreshing, insightful experience’ that was very different to what managers in this organisation were used to, stretching participants and internal facilitators alike. The stakeholders who commissioned us said the launch was ‘very successful and a great week’, the success of which meant they were now expecting much higher demand for the course than they’d foreseen when they first approached us.
